Posted in Strategic Service Design

Customer Centric Thought Leaders

Posted by Danielle MacInnis on 13 April 2018
Here is a podcast with Lars Birkholm Peterson is one of the co-authors of Connect - How to use Data and Experience Marketing to Create Lifetime Customers. I interview Lars about the Custome...
Posted in: Customer Centric Marketing Strategic Service Design Marketing Strategy   0 Comments

Employee engagement is key to customer centric organisations

Posted by Danielle MacInnis on 8 March 2018
I found this infographic and video by the Temkin Group and had to share it with you. The engagement of your team makes a huge difference to the customer experience. Internally we are all still c...
Posted in: Customer Centric Marketing Strategic Service Design SEO   0 Comments

Strategic Service Design in 2018

Posted by Danielle MacInnis on 13 December 2017
Designing the customer journey In 2017 there has been a lot of buzz about customer experience. My prediction is that Customer Service Design or what I call Strategic Service Design will star...
Posted in: Strategic Service Design Marketing Strategy   0 Comments
 

 

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