Mystery Customer Service

Sometimes you really need to see your customer's experience to understand "how they see it".  We have an experienced shopper to go in and assess your customer experience and feedback back to you what your customers are thinking and perhaps not telling you.


Wouldn't you like to know:

  • How your staff are treating customers?
  • Whether or not your staff follow a consistent process?
  • What the customer likes and dislikes about your service?
  • How you can make simple improvements that could help you retain customers and attract more?
This is a very affordable way to make some quick wins. Once you have paid for the deposit we will arrange for our shopper to come into your business within 7 days.  You will be given a written report 48 hours later detailing all of the customer touch points so you can make immediate improvements.

Costs start from $250 + the costs of any in+store purchases.

See an example of a mystery shopper survey


 

 

 

Latest News

How b2b customers consume content and move down the buying path

Jun 20 2018
Content is the key to informed purchase decisions, but B2B marketing often gets content delive...

Creating a customer centric culture

Jun 10 2018
Below is an interview I did with Tristan White on how to create a customer-centric Culture. He...

Subscribe to E-News

Join 10,000 of your peers and
make better marketing decisions with our e-news

What Our Clients Say

Relevant, Practical, Interactive, Clear, Method...

Mark Jones, METS

Our Clients

 

 

Who we Are

 

What We Do

 

Why We Care

 

Who Work With


Knowledge Portal

 

 

<
Tell a FriendPrintBookmark SiteHome