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Employee engagement is key to customer centric organisations

Posted by Danielle MacInnis on 8 March 2018

I found this infographic and video by the Temkin Group and had to share it with you. The engagement of your team makes a huge difference to the customer experience. Internally we are all still customers. On an individual level, our research shows from Temkin Group, that the most highly engaged employees tend to be those who regularly interact with customers, who are highly educated, who earn a high income, and who are executives. Given the significant value of engaged employees, we recommend that companies improve engagement levels by mastering our Five I's of Employee Engagement: Inform, Inspire, Instruct, Involve, and Incent.

 

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Author: Danielle MacInnis
About: Dan is a customer centric marketer and the owner of MacInnis Marketing a company that creates sales and marketing systems to attract customers and employees to companies that they love.
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Tags: Customer Centric Marketing Strategic Service Design SEO

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