Maximising customer value
Feedback from your customers is critical for small businesses. The more you understand your customers, the more successful you will be. Services we provide help you do this include:
1. Customer feedback mechanisms: customer surveys, polls, interviews and focus groups, market analysis, industry research
2. Employee feedback systems: brainstorming, sales/ service story sharing, surveys
3. Reviewing customers buying cycles
4. Product innovation teams and collaboration
5. Customer brand analysis
How customer centric is your business?