Lyn Hunsaker a customer experience
Here is an interview I did with Lyn Hunsaker around customer experience. Lynn Hunsaker interview on Customer Experience [1] from Danielle Macinnis [2] on Vimeo
How to listen Online
Listening toolsBy now you are probably up to date with the social media tools if you are reading this blog, ie twitter, facebook, Linked In, etc but have you co
The UX factor
I was on the plane last week and was reading a great article by Lillian Tong called The UX factor. The article was in the Virgin Inflight Magazine but the basic
The customer experience as a competitive advantage
customer expectations, customer centricity