Customer Service Mindset - are you born with it or can you teach it?
John DiJulius is an international consultant and best selling author of two books. Works with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.
I spent some time with John a few years ago discussing how he discovered his passion for creating awesome customer experiences and how we can leverage his knowledge and best practices as small businesses. Visit John's site and learn more about how to make your small business the stand out choice for your customers by developing a customer experience that no one can replicate.Turns out you can teach a customer service mindset. Take his service aptitude test.
|Tags: Customer Centric Marketing Marketing Education|